Warranty

Warranty Information

  • Warranty Term: Our warranty term is one year from the purchase date through our official dealers. *Please note that we double-check the blanks, rods, and all components to ensure they are not defective before selling them.
  • Coverage: Our warranty covers the blank breakage due to fishing only. 
  • Exclusions: Our warranty does not cover breakage from: 
    •  Bending the rod with hand, weight, or object. 
    • Accidental, non-fishing-related damage. 
    • Swinging or lifting the fish up to the boat with the rod alone. Please make sure to grab the line, and use a net, or a gaff to bring the fish up. 
    • High-sticking. 
    • Component issues (Guides, reel seat, handle, other than the blank). Replacement Guides We have spare guides for some models. We can mail replacement guides. 
  •  Replacement Policy: 
    • The 1st replacement is free (except for shipping cost) within the 1 year warranty period. 
    • The second replacement will be 20% off the current retail price in addition to the shipping cost. The 2nd replacement with the discount is if it breaks again within a year from the purchase date.

Warranty Claim Instruction:

  • Email us at info@blackholeusa.com with the following information:
    • A Valid Purchase Receipt with the date from our official dealers. (NOTE: Please make sure to keep the receipt. Without it, we cannot proceed with the full warranty.)
    • Photos of the broken rod.
    • How it broke.
    • Your Shipping Address, Phone #, Email Address
  • Once we receive all the required information & broken items above, we will contact you with the instructions and the details to return the broken rod/blank. Please do NOT send the broken rod/blank until we validate all the information first. 

 

Handling & Cautions:

  • Tightening the Joint Pieces: Ensure the joint pieces are tightened (by twisting) from time to time while fishing. Avoid making them too tight to take apart. If they get loose, the rod may break while casting or fighting a fish. Note: The rod may get loose if you are constantly casting. We highly advise you to double-check from time to time. 
  • Avoiding Damage: Be careful not to drop or hit the rod/blank against a hard surface or object. This can cause the rod to break while fishing due to the carbon fiber’s susceptibility to cracking from collision. 
  • Handling Fish: Do not swing or bring the fish up to the boat with the rod alone. This can put too much strain on the rod.
  • Touching the Tip Section: Avoid touching the tip section while a fish is on. The tension can break the rod. 
  • High-Sticking the Rod: Please do not lift the rod beyond 45 degrees while reeling in the fish, bringing it close to the boat, or unhooking it. Any rod can break around the tip area if you high-stick with the fish on. Ensure you hold the rod at the right angle and avoid swinging or lifting the fish with the rod. When unhooking, make sure the line is loose so the rod is not in the high-sticking position.
Remember, proper care and handling of your fishing rod can significantly increase its lifespan and performance. Happy fishing!
 
Check our blog post about how to handle the rods here. 
 

Rod-Building Policy:

We do NOT offer guide spacing or built charts for our rods. If you require assistance, we recommend consulting with a certified rod builder in your local area. Thank you for your understanding and cooperation.

 


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